Emera Caribbean (EC) recognizes the importance of protecting our customers’ privacy. By using our website or applying for our services, you accept the terms set out in this policy
What is Personal Information?
Personal information is any information about an identifiable individual, such as a person’s name and address or credit card information, but it does not include the name, title, business address or telephone number of an organization or employee of an organization.
What we collect and why:
The type of information which we collect and maintain in a customer file usually includes:
- Email address
- Telephone number
- Identifying information such as your date of birth and information from government issued identification, such as your driver’s license number
- Credit card information if you pay by credit card
- Credit history
When you correspond with us by email, we collect your name, address, phone number(s) and email address as well as the message included in your email in order to respond to your enquiry.
We collect personal information only to:
- manage and develop our business and operations
- meet legal and regulatory requirements
- provide you with information about our products and services, and to provide those products and services
Safeguarding your information
We use security safeguards appropriate to the sensitivity of the information. We audit our procedures and security measures on a regular basis to ensure that they are appropriate and are being administered properly.
Sharing your information
We do not sell or rent our clients’ personal information. We do, however, disclose all or part of it to certain third parties who process data on our behalf, or require access to the information in order to provide other services to us.
We also disclose information when we are required by law or when it is necessary to facilitate the collection of overdue accounts.
Our website contains links to other websites. The privacy policies of those websites differ from ours, and we are in no way responsible for the content contained on those websites, or for your privacy should you click through to them.
Correcting and retaining your information
Please feel free to contact us at any time to update your personal information.
The length of time we keep your information varies depending on the product or service in question and the nature of the information. We have retention standards that allow us to meet customer service, legal and regulatory needs. As a result, it may be necessary for us to keep some of your information on record even after the end of your relationship with us. When the information is no longer required, it is destroyed.
If you have any questions about how we handle your personal information, please contact us at:
Chelsea Road, St. Michael
P.O. Box 142
Phone number: 246-626-5007
Fax number: 246-626-5049
EC may amend this policy from time to time.